Category Archives: Mobile Information Management

Mobile Device, Application and Information Management

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The following content is a brief and unofficial article about Mobile Device, Application and Information Management. The views, opinions and concepts expressed are those by the author of this entry only and do not necessary conform to industry descriptions or best practises.

Shortened Names
MOBILE DEVICE MANAGEMENT – mdm
MOBILE APPLICATION MANAGEMENT – mam
MOBILE INFORMATION MANAGEMENT – mim
MOBILE APPLICATION PERFORMANCE MANAGEMENT – mapn
ACTIVE DIRECTORY – ad

What is MDM?
It’s the capability to restrict the services and mobile applications provided by a mobile platform only e.g disabling of Siri on iOS, Chrome on Android via MDM API’s provided by the mobile OS. To achieve these capabilities and many more a MDM server e.g XenMobile Device Manager will request a mobile device to securely authenticate via a agent installed on the mobile OS e.g Citrix Enrol with a users organisational access details which will then present or rather enable the user to proceed with the MDM enrolment process i.e securely
downloading (HTTPS) and installing a secure organisation profile and MDM policies enforced by IT which effectively will restrict the devices capabilities to access mobile applications of the mobile OS or disable services e.g Disable Siri from been available when a iPhone or iPad is locked but when the user of the iOS device safely unlocks the iPhone or iPad with a pin code they can use Siri.

What is MAM?
It allows and enables your organisation to deliver safe and secure applications from your organisations data centre. This applications can be native mobile apps (iOS, Android), SaaS and Windows published applications which can now be repurposed with the Windows Mobile SDK – https://www.citrix.com/go/mobile-sdk-for-windows-apps.html and http://www.citrix.com/mobilitysdk/docs/videos/RapidStarts.htm to improve the users experience on a mobile device (iOS). As these are logical resources published or delivered and installed on an mobile device you can only lock the resources, perform a selective wipe or perform an erase of the data within the mobile apps (Published apps you simple disable that surest access via AD).

What is MApM?
It’s an acronym for essentially describing the ability to provide intelligent reporting against mobile apps via an agent on smart devices.

What is MIM?
It provides organisations the ability to take their trusted data held within internally only accessed Shared Areas, SharePoint sites e.t.c and allows organisational employees or 3rd parties i.e contractors the ability to download and potential edit office based documents, watch videos on corporate issued or BYO devices on or offline in a safe and secured environment with the ability to perform a wipe, lock or configure a poison pill against the organisational trusted data that is stored on the users device(s).

ShareFile Storage Center 1.1

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The following content is a brief and unofficial prerequisites guide to setting up Citrix ShareFile Storage Center (On-Prem StorageZone, StorageZone Connector) by the author of this entry. The views, opinions and concepts expressed are those by the author of this entry only and do not necessary conform to industry descriptions or best practises.

Shortened Names
SHAREFILE – sf
STORAGEZONE – sz
STORAGEZONECONNECTOR – szc
FULLY QUALIFIED DOMAIN NAME – fqdn
ON-PREMISE – on-prem

Certificates
1: You’ll need a publicly signed SSL certificate DO NOT use an Enterprise CA as the ShareFile storage center server connects externally to the ShareFile control plane via HTTPS and ShareFile checks to ensure that your SSL certificate is publiclly signed otherwise communicates between the Control Plane and SZ will fail.
2: Remember the higher the certificate encryption strength means you may need to consider adjusting the computing power resources applied to the VM hosted and delivering the ShareFile On-Prem service.

ShareFile Storage Center 1.1
1: Ensure that you have a ShareFile Enterprise account with StorageZones enabled.
2: You need to create and test your external FQDN records and open up port 443 in/out over TCP for your FQDN e.g sharefile.yourcompany.co.uk and once you’ve installed the IIS role + ASP.NET + .NET Framework 4.0 and bound the publicly SSL cert to your Windows Server 2008 R2 you should be able to navigate to the FQDN on HTTPS and see the default IIS landing page . NOTE: The SSL cert should match the FQDN otherwise your receive mismatch errors.
3: Navigate to http://www.sharefile.com with your super-admin credentials once your logged in select the “Admin” tab and select the “” option from the menu on the right hand-side and create a sub-domain. ShareFile offers a maximum of 3 per organisation.
4: Install the ShareFile storage center 1.1 software and follow the on-screen instructions.
5: Open up IIS Manager under the server’s ISAPI and CGI Restrictions, set the ASP.NET 4.0 Restrictionsh value to Allow.
6: Provision a CIFS share either locally on the ShareFile storage center on the C drive or attach another drive e.g and apply the appropriate permissions or ensure access over the necessary VLAN’s+ports to your organisations CIFS share on a NAS or SAN.
7: Launch the configuration page on the server locally and sign in with the ShareFile super-admin credentials now follow the on-screen instructions to complete the ShareFile storage center configuration.

Users
1: You can manually create users in control plane or upload a *.csv file to provision users
2: Download the ShareFile UMT Bit.ly link to http://www.sharefile.com and follow the on-screen installation instructions.
3: You can provide users with SAML based access via ADFS 2.0 for the Citrix XenMobile AppController Bit.ly link to http://axendatacentre.com/blog/?p=7

Troubleshooting Tips
1: The control plane www.sharefile.com will NOT accept SSL certificates that ARE NOT signed by a public CA installed on the Storage Center server offering up your On-Prem SZ to the Control Plane.