Tag Archives: Unified Communications

Top 10 Suggested Unified Experience Tips for Citrix Users 2016

The views expressed here are my own and do not necessarily reflect the views of Citrix.

Shortened Names
XENDESKTOP – xd
VIRTUAL DELIVERY AGENT – vda
HIGH DEFINITION EXPERIENCE – hdx
EXPERIENCE 1st – x1
XENAPP – xa
VIRTUAL DESKTOP – vd
THINWIRE COMPATIBLE MODE – tcm also known as ecm or thinwire+
SELF-SERVICE PASSWORD RESET – sspr
VIRTUAL GPU – vgpu
PROOF OF CONCEPT – poc

Suggested Top 10 for 2016
This is numbered 1 through 10 but in reality is in no particular order!

1. E-mail discovery for Citrix Receiver using DNS SRV records – http://docs.citrix.com/en-us/receiver/windows/4-3/receiver-windows-install-wrapper/receiver-windows-cfg-command-line-42.html internally and externally on the Gateway – http://docs.citrix.com/en-us/netscaler-gateway/10-1/ng-xa-xd-integration-edocs-landing/ng-clg-integration-wrapper-con/ng-clg-session-policies-overview-con/ng-clg-storefront-policies-con/ng-clg-storefront-email-discovery-tsk.html.
2. Implement SplitDNS or more technically correct “split-horizon DNS” – https://en.m.wikipedia.org/wiki/Split-horizon_DNS my favourite personally over email based discovery :-)!
3. Brand your NetScalers (Unified) Gateway – http://docs.citrix.com/en-us/netscaler-gateway/11-1/vpn-user-config/custom-portal.html and App Store (StoreFront) – http://docs.citrix.com/en-us/storefront/3-7/manage-citrix-receiver-for-web-site/unified-receiver-experience.html to match and keep it clear, clean and simple!

4. Implement HDX Adaptive Display v2 available in 7.11+ – http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-11/policies/reference/ica-policy-settings/graphics-policy-settings.html as your default Graphics Mode and if you can’t then Thinwire Compatible Mode – http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-11/hdx/thinwire.html.

5. If using Skype for Business 2015 or 2016 implement the HDX RealTime Optimisation Pack 2.x.n http://docs.citrix.com/en-us/hdx-optimization/2-1/hdx-realtime-optimization-pack-overview.html to offload the video/audio to the local end-points (Windows, Mac and Linux) saving on backend compute and density loss for XenApp.*

6. Implement domain pass-through for internal users – http://docs.citrix.com/en-us/storefront/3-7/plan/user-authentication.html.
7. Deploy the (latest) HTML5 Receiver for remote access – http://docs.citrix.com/en-us/receiver/html5/2-2/user-experience.html.

8. When using Citrix Receiver for Windows (with HDX engine 14.4), the GPU can be used for H.264 decoding wherever it is available at the client – http://docs.citrix.com/en-us/receiver/windows/4-5/improve.html.
9. Deploy Self-Service Password Reset (SSPR) – http://docs.citrix.com/en-us/self-service-password-reset/1-0.html.

10. The most difficult to justify probably re the cost(s) but assigning a low end vGPU GRID profile or utilising the Intel Iris Pro Graphics with XenServer 7 to provide enough/suitable GPU capacity to all virtual apps & desktops (oldISH and modern) provides a much better experience so setup a PoC to see and try if for yourself and finally NVidia now supports H.264 offloading onto there GRID Cards in 7.11 🙂 – http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-11/whats-new.html#par_anchortitle_59c9.

HDX Realtime and Microsoft Lync 2013

The following content is a brief and unofficial prerequisites guide to setup, configure and test Lync 2013 with XAD 7.6 and the HDX RealTime Optimization Pack 1.7-8.x.n for Microsoft Lync prior to deploying in a PoC, Pilot or Production environment by the author of this entry. The views, opinions and concepts expressed are those by the author of this entry only and do not necessary conform to industry descriptions or best practises.

Shortened Names
XENAPP – xa
XENDESKTOP – xd
XENAPP/XENDESKTOP – xad
VIRTUAL DELIVERY AGENT – vda
HIGH DEFINITION EXPERIENCE – hdx
UNIFIED COMMUNICATIONS – uc
MICROSOFT – ms
NETSCALER GATEWAY – NS(G)
ACCESS GATEWAY – AG

Summarising your Lync 2010, 2013 Deployment Options on Citrix XenApp/XenDesktop 7.x
The following Lync deployment methods are supported by Citrix including utilising Lync Online and Office 365 ref – http://blogs.citrix.com/2015/04/03/deployment-guide-for-microsoft-lync-2013-in-vdi-environment/.

Generic HDX Realtime *
Pure ICA/HDX between two end-points and the infrastructure.

HDX RealTime Optimization Pack for Lync® *
Optimised softphone with offloading of the media engine by Citrix Receiver at end-points.

Microsoft® Lync® VDI Plug-in
Optimised softphone with offloading of the media engine by Microsoft however this approach does require Windows end-points.

Local App Access *
XAD policy applied to utilise (preferred) the locally installed Lync app over delivered Lync app.

* Please refer to eDocs or CTX200279 for the Lync Delivery Feature Matrix http://support.citrix.com/article/CTX200279. For HDX Realtime Licensing Q&A please check out – http://www.citrix.com/go/products/xendesktop/feature-matrix.html.

Deployment Guides
1: Delivering Microsoft Lync to XenApp and XenDesktop Users – https://www.citrix.com/content/dam/citrix/en_us/documents/products-solutions/delivering-microsoft-lync-to-xenapp-and-xendesktop-users.pdf
2: Microsoft Office 365 for Citrix XenApp and XenDesktop 7.x – http://www.citrixandmicrosoft.com/Documents/Deployment%20Guide%20-%20Office%20365%20for%20XenApp%20and%20XenDesktop.pdf

HDX RealTime Optimization Pack 1.8
The latest released optimisation pack 1.8 supports the Lync Server 2013 Autodiscover Service and Microsoft Skype for Business client in Lync UI mode, the Microsoft Lync 2013 client, and the Microsoft Lync 2010 client (Call Park, Call Pick Up & Call forwarding and simultaneous ringing controls). There is also now support for Mac with support for the Microsoft Windows 10 technical preview, for more information check out the official documentation at – http://docs.citrix.com/en-us/hdx-optimization/1-8.html and what’s new in XAD FP2 – http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-6/xad-whats-new.html.

HDX RealTime Optimization Pack 1.7
HDX RealTime Optimization Pack consists of two component’s the client (media engine is integrated into Citrix Receiver) and server (HDX Realtime connector). A technical overview of how the optimisation pack works and helps to improve the users over all experience with Lync 2013 can be found at – http://support.citrix.com/proddocs/topic/hdx-realtime-optimization-pack-17/hdx-realtime-optimization-pack-about-17.html including a network diagram. Citrix have also recently released at the time of writing this blog article a great CTX article entitled “Remote Access with Citrix HDX RealTime Optimization Pack” available at – http://support.citrix.com/article/CTX201116 explaining how-to and where to deploy NS(G) for Lync 2013.

The below is an embedded Citrix TV video entitled – Ask the Architect “Citrix Optimisation Pack for Microsoft Lync”:

Microsoft Lync 2013 VDI Plug-in
As stated at – http://support.citrix.com/proddocs/topic/hdx-realtime-optimization-pack-17/lync-realtime-optimization-pack-17.html Citrix recommends the Microsoft Lync 2013 VDI Plug-in for customers using Lync 2013 with Windows devices. For information about this solution, see http://technet.microsoft.com/en-us/library/jj204683.aspx and http://support.citrix.com/article/CTX138408.