Tag Archives: HTTPS

Understanding the Citrix Cloud, its Services, Architecture & Connectors (Draft)

The following content is a brief and unofficial prerequisites guide to better understand Citrix Cloud, Connector technology and the overall architecture required to setup, configure and test delivering virtual apps and desktops powered by XenApp & XenDesktop Service prior to deploying in a PoC, Pilot or Production environment by the author of this entry. The views, opinions and concepts expressed are those by the author of this entry only and do not necessarily conform to industry descriptions or best practises. The views expressed here are my own and do not necessarily reflect the views of Citrix.

Shortened Names
HIGH-AVAILABILITY – h/a
XENAPP – xa
XENDESKTOP – xd
XENAPP/XENDESKTOP – xad
VIRTUAL DELIVERY AGENT – vda
HIGH DEFINITION EXPERIENCE – hdx
CITRIX CLOUD – cc
INFRASTRUCTURE AS A SERVICE – iaas
CITRIX CLOUD CONNECTOR – connector

The Three Primary Cloud Types (Draft Section)
Firstly i’d like to provide my definition of public, private vs. hybrid cloud and in my personal view things like SaaS, PaaS have naturally been spin out or off from IaaS e.g Public Cloud.

Public Cloud is whereby a ISP provides you with SPLA licensing (OS, Application, Service), compute, storage and network capabilities which in turn enables you to create your very own VM instances running in a virtual datacentre on the ISP’s h/w and example providers may include AWS, Azure, Google Cloud Platform e.t.c

Private Cloud is where you the organisation owns there own OS, Application or Service licenses as well as the physical hardware that allows you to create your own VM instances within your virtual datacentre. In this scenario the h/w is could (a) be purely Colocatied (Colocation) at ISP with or without managed services over and above the Colocation and example providers could include Rackspace, Qubems, Peer1 or (b) your h/w is hosted within your own custom and purpose built data centres facility or comms room dependant upon the organisations size and IT/Technology requirements.

Hybrid Cloud is when public and private clouds are connected securely over a IPSec R/A, L2L or SSL VPN connection.

What is and how Citrix Cloud works
Citrix Cloud is an evergreen, managed control plane from Citrix that provides the traditional Citrix management technologies to delivery e.g Virtual Apps & Desktops as Services thereby reducing overhaul management updates & upgrades. This means that Citrix is responsible for the availability of your Citrix management infrastructure in there Control Plane including ensuring that it is on the latest up to day and production version of e.g XAD to deliver DaaS and or virtual apps. Citrix customers and partners are responsible for what is known as a resource location which is where your apps, network and data resides and can exist in a public, private or hybrid cloud deployment scenario and each resource location is securely connected to the control plane using the Citrix Cloud Connector which initiates an outbound HTTPS connection so your completely in control of your apps, network & data within your resource location(s) at all times.

If I have not technically explained what is and how Citrix Cloud works successfully then please feel free to watch the below embedded YouTUBE video.

Please note that Citrix Workspace Cloud is now know as Citrix Cloud

Citrix Cloud Services as of Jan 2017
The following is my own technical spin/view of each of the Citrix services you can review the Citrix official view of each service at – https://www.citrix.com/products/citrix-cloud/services.html.

XenApp and XenDesktop Service – HDX virtual app & desktop delivery from any supported resource location running server/workstation VDA(s) while all the XenApp/XenDesktop mgmt infrastructure (Studio/Director) resides in your tenant/account at https://citrix.cloud.com.

XenMobile Service – Deploy Secure Apps (MAM), MDM to control your organisation devices with no need to deploy the XenMobile v/a even at your resource location all you need is either an IPSeC VPN tunnel or the Connector to enumerate users in AD to be assigned to delivery groups.

ShareFile Service – Follow-me data now controlled within one WebUI.

NetScaler Gateway Service – Provides a simple and easy deployment method to gain external remote access to virtual apps & desktops from your resource location(s) via the Citrix Cloud Connector.

Smart Tools Service previously Lifecycle Management – Design, build, automate, auto check & update your resource locations with Citrix validated blue prints.

Secure Browser Service – Provides a secure remote virtual browser(s) to access web (internal vs. external), SaaS apps from the Citrix Cloud with zero configuration, with only a link to access your published web apps via the HTML5 Receiver.

Citrix Cloud Labs – My personal favourite as this area of Citrix Cloud allows you get to test out some of the latest Citrix Innovations from our Labs team as services e.g AppDNA Express; Citrix Provisioning for Microsoft Office 365; IoT Automation; Citrix Launch for Microsoft Access; XenMobile MDX Service and Session Manager

Connector Architecture & Security
The following diagram depicts the H/A deployment of Citrix Cloud Connector for use with the XenApp and XenDesktop Service from Citrix Cloud. Please note that this is a simple architectural diagram that does not include a NetScaler in resource location so the assumption is that you users will connect to their virtual apps and desktops either from within the actual Resource Location or via the NetScaler Gateway service hosted and managed by Citrix Cloud. My personal preference is to leverage a NetScaler physical or virtual appliance within your resource location as the benefits of a NetScaler far exceed and go above and beyond that of a simple ICA Proxy gateway for XenApp/XenDesktop. Perhaps a follow-up blog article why I presume NetScaler in the resource location from my personal view point only or I may decide to update this blog article.

To better understand how to best secure or harden your Cirix Cloud implmentation and its services please refer to – http://docs.citrix.com/en-us/citrix-cloud/overview/get-started/secure-deployment-guide-for-the-citrix-cloud-platform.html for leading best practises, process & procedures and configuration requirements.

Citrix Cloud Connector
The following is deep dive overview of Citrix Cloud connector technology for all the services with the exception of the Smart Tools service which leverages its own connector which is used to check your Citrix workloads, scale up/down and or even build or tear down workloads in resource location(s) via blueprints.

Installation & Troubleshooting
You must download and only install the Citrix Cloud Connector for your resource location from “Identity and Access Management” that matched your domain forest, don’t mix and match these! The installation is fairly straight forward and simple as descriobed and outlined at http://docs.citrix.com/en-us/citrix-cloud/citrix-cloud-connector/installation.html, once the installation completes wait for the connectvity test to pop-up and complete successfully prior to navigating back to Citrix Cloud to validate that the Connector has scuessfully registered with Citrix Cloud+.

You can also perform automated installation leveraging the following command line arguments when installing the Connector “CWCConnector.exe” /q /Customer:Customer /ClientId:ClientId /ClientSecret:ClientSecret /ResourceLocationId:ResourceLocationId /AcceptTermsOfService:true.

Although the Connector communicates outbound on HTTPS 443 it make also require one or more of the following ports outbound only as described at – http://docs.citrix.com/en-us/citrix-cloud/overview/get-started/secure-deployment-guide-for-the-citrix-cloud-platform.html for one or more of the Citrix Cloud Services so please consultant the documenation for each Service carefuly for high security enviroments to ensure that the organisations firewall ACL’s for the PoC are correctly configured.

You can install hypervisor tools, anti-virus software (Tested as of 26/10/2016++ McAfee VirusScan Enterprise + AntiSpyware Enterprise 8.8) on your VM instances that have the Citrix Cloud Connector technology installed however it is not recommended to install any other software or unnecessary system services nor should you allow any domain users access unless they are a Domain or System administrator of the Citrix environment. In summary treat these Connectors as you would your XAD Controller(Broker).

The installation logs are available at “%LOCALAPPDATA%\Temp\CitrixLogs\CloudServicesSetup” and post the installation its consolidated to the following location “%ProgramData%\Citrix\WorkspaceCloud\InstallLogs“.

Understanding Credential Handling
Coming…http://docs.citrix.com/en-us/citrix-cloud/xenapp-and-xendesktop-service/technical-security-overview.html

Monitoring your Citrix Cloud Services
1. http://status.cloud.com/ is your friend and will provide you with vital up to date information about the Citrix Cloud platform (control plane or SaaS tier) and each of its Services e.g XenApp and XenDesktop Service or Smart Tools.
2. Monitor the following Connector services described below ++
3. The leading best practises is for the Citrix Cloud Connectors to not be offline longer than two weeks as the connectors are regularly updated from Citrix Cloud with the latest updates (Evergreen) which is why each resource location requires at a bare min 2x or a pair of Connectors.

Connectivity & High-Availability
The Citrix Cloud Connector firstly should always be implemented in pairs at a minimum within any resource location and installed onto either Windows Server 2012 R2 or 2016 AD joined VM instances. The connectors are stateless and brokering requests are load-balanced via Citrix Cloud to the connectors within your resource location(s) and if a connector does not respond the queued tasks are redistributed to the remaining connector(s). As the connectors are stateless this also means that they do store any mgmt configuration for Citrix Workloads at the resource location as this is held within the Citrix Cloud by the Service that you are utilising e.g XenApp and XenDesktop Service.

+If you setup a PoC with a single Connector it will probably display as amber for a period of time prior to turning green as you have only configured 1x Connector for your resource location. You can check your Connector status for your resource locations by navigating from https://citrix.cloud.com/ to https://citrix.cloud.com/identity and under “Domains” select your domain forest(s) and expand it and you can review your Connectors name e.g servername.dommain e.g connector1.x1co.eu and its status (red, amber or green).

The leading best practise for h/a at your resource location is for your Citrix Cloud Connectors to be implemented as N+1 for redundancy – – https://en.wikipedia.org/wiki/N%2B1_redundancy.

Logs & Services++ of the Connector
The Connector logs are stored at “C:\ProgramData\Citrix\WorkspaceCloud\Logs or use %ProgramData%\Citrix\WorkspaceCloud\Logs” for verifying ongoing communication and helping with troubleshooting. Once the log(s) size exceeds a certain threshold its deleted BUT Administrators are able to control the log retention size by adjusting the following entry in the Windows registry “HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\CloudServices\AgentAdministration\MaximumLogSpaceMegabytes” to meet your organisations logging/auditing requirements.

The core four primary functions/roles of the Connector are Authentication, Proxy, Provisioning and Identity which are powered by the following Citrix Cloud services listed below (as of Jan 2017). You can view a detailed architecture technical diagram of the Connector under the XenApp and XenDesktop Service online documentation at – http://docs.citrix.com/en-us/citrix-cloud/xenapp-and-xendesktop-service/technical-security-overview.html.

Connector Functions/Roles
For a more accurate diagram please check out – http://docs.citrix.com/en-us/citrix-cloud/xenapp-and-xendesktop-service/technical-security-overview.html

Authentication Proxy Provisioning Identity
↕
NetScaler
Unified Gateway		 StoreFront
(Optional)

↕
Hypervisor 
Server VDA
 Server 2012 R2, 2016		 Desktop VDA
Windows 10
↕

Active Directory, DNS

I’ll update this section with what each of the Connector services actually does

Citrix Cloud AD Provider
Citrix Cloud Agent Logger
Citrix Cloud System
Citrix Cloud WatchDog
Citrix Cloud Credential Provider
Citrix Cloud WebRelay Provider
Citrix Cloud Config Synchronizer Service
Citrix Cloud High Availability Service
Citrix Cloud NetScaler Cloud Gateway
Citrix Cloud Remote Broker Provider
Citrix Cloud Remote HCL Server
Citrix Cloud Session Manager Proxy

Citrix Cloud PoC Guide for the XenApp and XenDesktop Service
I have writen a fairly detailed blog article describing how-to deploy the XenApp and XenDesktop Service here.

What’s new with XenApp/XenDesktop 7.6 Feature Pack (FP3)

The following content is a brief and unofficial prerequisites guide to setup, configure and test XenApp, XenDesktop FP3 prior to deploying in a PoC, Pilot or Production environment by the author of this entry. The views, opinions and concepts expressed are those by the author of this entry only and do not necessary conform to industry descriptions or best practises.

Shortened Names
XENAPP – xa
XENDESKTOP – xd
XENAPP/XENDESKTOP – xad
VIRTUAL DELIVERY AGENT – vda
HIGH DEFINITION EXPERIENCE – hdx
EXPERIENCE 1st – x1
STOREFRONT SERVER – sfs
FEATURE PACK – fp
THINWIRE PLUS – thinwire +
THINWIRE COMPATIBLE – thinwire c
USER EXPERIENCE – ux

What is new in FP3?
0: ++An absolutely MUST read entitled “HDX Graphics Modes – Which Policies Apply to DCR/Thinwire/H.264 – An Overview for XenDesktop/XenApp 7.6 FP3” which is available at – http://support.citrix.com/article/CTX202687 prior to implementing any of the new graphics mode/encoder(s) within XAD 7.6 FP3.
1: Support for Windows 10 Enterprise Edition, in the Standard VDA for Windows Desktop OSes.
2: HDX Broadcast updates include the following:

– Framehawk (Admin guide – http://docs.citrix.com/content/dam/docs/en-us/xenapp-xendesktop/xenapp-xendesktop-7-6/downloads/Framehawk%20Administration%20Guide.pdf) virtual display channel is integrated into the standalone VDA package.
– Thinwire Compatible Mode – http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-6/xad-hdx-landing/thinwire-compatibility-mode.html also referred to as Thinwire +/Plus is the very latest encoder to deliver a fantastic and rich X1 UX for virtual apps and desktops delivered from Windows Server 2012 R2, Windows 8.1 and 10 powered by XAD 7.6 FP3. To learn more about check out – https://www.citrix.com/blogs/2015/10/09/a-big-leap-in-ica-protocol-innovation-for-citrix/. Set the “Use video codec for compression” to “Do not use” which will force the use of Thinwire Compatibility Mode by default for user ICA/HDX sessions on XAD 7.6 FP3.

HDX Framehawk Performance in XenApp and XenDesktop 7.6 FP3

3: ++Updated Studio built-in policies ref – http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-6/xad-policies-article/xad-policies-templates.html which include the following:

– Very High Definition User Experience+
– High Server Scalability *+
– High Server Scalability-Legacy OS **
– Optimized for WAN *+
– Optimized for WAN-Legacy OS **
– Security and Control

+ New or adjusted to meet today’s new requirements
* Windows 8.1-10, Windows Server 2012 R2
** Windows 7, Windows Server 2008 R2

4: Support for signature devices (Wacom) and drawing tablets which can be applied by adding the following USB device policy settings ref – http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-6/xad-policies-article/xad-policies-settings-wrapper/xad-policies-settings-ica/xad-policies-settings-usb.html.
5: The HDX 3D Pro VDA used to deliver HDX Rich Graphical apps now supports full-screen apps including 3D and gaming apps within single monitor for ICA sessions.
x: For a full and compete list with accurate descriptions and overviews please check out – http://docs.citrix.com/en-us/xenapp-and-xendesktop/7-6/xad-whats-new.html.

What’s new with StoreFront 3.0.1?
This release contains a number of fixed issues ref – http://docs.citrix.com/en-us/storefront/3/sf-about-30/fixed-issues.html including support for TLS 1.0-1. Please beware that SSL 3.0 is NOT supported and Citrix strongly recommends that you do not use it.

XenApp 7.6 XenDesktop 7.6 including Feature Pack (FP) 1

The following content is a brief and unofficial prerequisites guide to setup, configure and test XenApp 7.6, XernDesktop 7.6 prior to deploying in a PoC, Pilot or Production environment by the author of this entry. The views, opinions and concepts expressed are those by the author of this entry only and do not necessary conform to industry descriptions or best practises.

Shortened Names
XENAPP – xa
XENDESKTOP – xd
VIRTUAL DELIVERY AGENT – vda
LIGHT WEIGHT DIRECTORY PROTOCOL – ldap
ACTIVE DIRECTORY – ad
CERTIFICATE SIGNING REQUEST – csr
CONNECTION LEASING – cl
FULLY QUALIFIED DOMAIN NAME – fqdn
RECEIVER FOR WEB – rfw
CERTIFICATE AUTHORITY – ca
STOREFRONT SERVICES – sfs
PUBLIC KEY INFRASTRUCTURE – pki
NETSCALER GATEWAY – nsg
SECURE TICKET AUTHORITY – sta
DOMAIN NAME SERVER – dns
DYNAMIC HOST CONFIGURATION PROTOCOL – dhcp
FEATURE PACK – fp

What’s New now with Feature Pack 1 (FP1)
0: If you are new to XenDesktop 7.x, XenApp & XenDesktop 7.5, 7.6 then I would suggest that you begin by reading and reviewing the Technical Overview of XAD 7.6 – http://support.citrix.com/proddocs/topic/xenapp-xendesktop-76/xad-architecture-article.html and follow on by understanding the System Requirements for XAD 7.6 at – http://support.citrix.com/proddocs/topic/xenapp-xendesktop-76/xad-system-requirements-76.html.
1: XenApp – http://www.citrix.com/products/xenapp/whats-new.html.

2: XenDesktop – http://www.citrix.com/products/xendesktop/whats-new.html. 3: How to setup and configure session pre-launch and lingers for XAD 7.6 – http://support.citrix.com/proddocs/topic/xenapp-xendesktop-76/xad-dg-manage-sessions.html#xad-dg-manage-sessions__prelaunch-linger including a video from Citrix TV is embedded below. 4: Connection Leasing (Previously or rather similar to Local Host Cache (LHC) under XenApp 6.x and downwards) provides the ability to allow end-users within your organisation the ability to continue to access Citrix published desktops, applications even if your MS SQL highly available database is offline using the new feature in XAD 7.6. Please note that you should always still have a H/A SQL database environment in-place and connection leasing does require the 7.6 VDA. For more information please read and review – http://support.citrix.com/proddocs/topic/xenapp-xendesktop-76/xad-connection-leasing.html#xad-connection-leasing. 5: How-to perform a XenApp 6.5 migration – http://support.citrix.com/proddocs/topic/xenapp-xendesktop-76/xad-xamigrate.html#xad-xamigrate and the general eDocs node that covers off migrations from previous versions of XenApp 6.x and XenDesktop 4.x, 5.x are covered at – http://support.citrix.com/proddocs/topic/xenapp-xendesktop-76/xad-upgrade-existing-environment.html. 6: Overview & Understanding High Definition eXperience (HDX) under XAD 7.6 including Flash and USB/Drive redirection, GPU Sharing and Network traffic priorities – http://support.citrix.com/proddocs/topic/xenapp-xendesktop-76/xad-hdx-landing.html. 7: For a complete and full list of what’s new in XenApp 7.6 and XenDesktop 7.6 take a look at – http://support.citrix.com/proddocs/topic/xenapp-xendesktop-76/xad-whats-new.html. 8: What’s new in the XAD 7.6 FP1? Check out http://support.citrix.com/proddocs/topic/xenapp-xendesktop-76/xad-whats-new-7-6fp1.html for a list of the full details. I’ve provided summary below of what it includes: – Session Recording which/was formerly Smart Auditor. – Updated Citrix Licensing. – Updated Director which includes enable/disable session recording for the detail check out http://support.citrix.com/article/CTX142260. – HDX Real-Time Optimization Pack 1.7 for Microsoft Lync 2013 the details here at – http://support.citrix.com/proddocs/topic/hdx-realtime-optimization-pack-17/lync-realtime-optimization-pack-17.html. Detailed How-to Upgrade to Citrix Receiver 4.2.x.n 1: Learn what is required in order to perform an upgrade of your existing Citrix Receiver 3.4 implementation to to 4.2.100 by download this handy and useful PDF best practises guide at – http://docs.citrix.com/content/dam/en-us/receiver/windows/4-2/downloads/Receiver_for_Windows_4.2_Upgrade_Best_Practice_Guide.pdf. 2: It is also worth mentioning that the current new Citrix Receiver for Windows 4.2.x.n now supports TLS 1.1, 1.2, Start menu integration & shortcut management, USB 3.0 and so much more please check out – http://support.citrix.com/proddocs/topic/receiver-windows-42/receiver-windows-42-about.html#receiver-windows-42-about for more information so upgrading does and will provide numerous useful benefits for CTX SysAdmins and there end-users. Upgrading & Migration
1: XenApp 7.5 Migration Guide – http://www.citrix.com/content/dam/citrix/en_us/documents/products-solutions/xenapp-75-migration-guide.pdf.
2: Upgrading & Migration Microsite for XenApp 6.x to XenApp 7.5 – http://www.citrix.com/products/xenapp/tech-info/upgrade.html.
3: Introduction to XenApp 7.6 Upgrade Planning recorded GoToWebcast from 07/102014 available at – https://citrix.webcasts.com/viewer/event.jsp?ei=1040823. If you would any overview please read the orginal events web page at – http://www.citrix.com/events/introduction-to-xenapp-76-upgrade-planning.html. Citrix Education
1: CXA-104 Citrix XenApp 7.6: Overview – – http://training.citrix.com/mod/ctxcatalog/course.php?id=925. 2: CXA-105 Getting Started with Citrix XenApp and XenDesktop 7.6 – http://training.citrix.com/mod/ctxcatalog/course.php?id=973 3: CXA-208 Moving to XenApp 7.6 – http://training.citrix.com/mod/ctxcatalog/course.php?id=1096. 4: CXD-105 Citrix XenApp and XenDesktop Help Desk Support – http://training.citrix.com/mod/ctxcatalog/course.php?id=1011. GUI Installation & Overview for XenApp 7.6, XenDesktop 7.6
1: XenApp 7.6 Reviewers Guide provides a simple installation overview which can be downloaded at https://www.citrix.com/content/dam/citrix/en_us/documents/oth/xenapp-reviewers-guide.pdf and the XenDesktop 7.6 equivalent can be found at – https://www.citrix.com/content/dam/citrix/en_us/documents/products-solutions/xendesktop-reviewers-guide.pdf. Unattended Installation of XAD 7.6 Infrastructure Components & The VDA
1: The installation executable is located at x64\XenDesktop Setup\XenDesktopServerSetup.exe within the installation media path. The below is an example and simply replace x with mounted ISO, CD/DVD drive letter or the UNC path to the XAD7.5-6 installation media. If you do not include the /xenapp switch it will automatically install XenDesktop.

x:\x64\XenDesktop Setup\XenDesktopServerSetup.exe /xenapp /components controller,desktopstudio /configure_firewall

2: Sample installation code to insert into a batch script from Citrix eDocs that will install the VDA on Desktop OS as a master image and it will include Citrix Receiver.


x:\x64\XenDesktop Setup\XenDesktopVdaSetup.exe /quiet /components
vda,plugins /controllers “Contr-Main.mydomain.local” /enable_hdx_ports /optimize
/masterimage /baseimage /enable_remote_assistance

If you are looking for how-to install the VDA for groups of machines in AD the please checkout this eDocs node the batch script that will allow you to install/configure or even remove the VDA – http://support.citrix.com/proddocs/topic/xenapp-xendesktop-76/xad-install-vda-adscript.html.
3: For more detailed information check out – http://support.citrix.com/proddocs/topic/xenapp-xendesktop-76/xad-install-command.html.

High-Definition user eXperience (HDX) 1: So what is HDX? That’s a very good question an introduction whitepaper to your questions can be found at – http://www.citrix.com/content/dam/citrix/en_us/documents/products-solutions/citrix-hdx-technologies.pdf. 2: Now that you’ve read through the whitepaper you will want to begin configuring and testing some of the HDX policies in Studio to test out HDX capabilities. Start with reading through the HDX eDocs node at – http://support.citrix.com/proddocs/topic/xenapp-xendesktop-76/xad-hdx-landing.html. If your more interested in HDX 3D Pro which leverages GPU cards installed on workstations, servers within the data centre then I would suggest to start by reviewing – http://support.citrix.com/proddocs/topic/xenapp-xendesktop-76/xad-hdx3dpro-intro.html. For a visual aid surrounding of how GPU technologies with work XenApp & XenDesktop take a look at how GPU pass-through works at – http://www.nvidia.com/object/xenapp.html for with XenApp and for a vGPU works for XenDesktop check out – http://www.nvidia.com/object/virtual-gpus.html. 3: High Definition User Experience template policy in Studio explained and feedback requested – http://blogs.citrix.com/2014/11/13/citrix-studio-templates-help-needed-out-of-the-box-configuration-for-xendesktop-and-xenapp/. Citrix Unveils New Version of Market Leading Third-Generation Unified Platform for Application and Desktop Virtualization
http://www.citrix.com/news/announcements/aug-2014/citrix-unveils-new-version-of-market-leading-third-generation-un.html Citrix Offers Technology Preview of Linux Virtual Apps and Desktops Delivered from XenApp and XenDesktop

http://www.citrix.com/news/announcements/aug-2014/citrix-offers-technology-preview-of-linux-virtual-apps-and-deskt.html Deploying Unified Communications (UC) Lync 2010/2013 1: Lync Feature Matrix is available at – http://support.citrix.com/article/CTX200279 which is very useful for understanding what is and what isn’t supported and whether you need to deploy either the HDX Optimisation Pack of the Microsoft VDI Plug-in. 2: Delivery options for deploying Microsoft Lync for XenApp 7.6 or XenDesktop 7.6 explained in detail at – http://blogs.citrix.com/2014/10/23/delivering-lync-from-xenapp-and-xendesktop/. I’ve summarised your options below: – Generic HDX Realtime * Pure ICA/HDX between two end-points and the infrastructure. – HDX RealTime Optimization Pack for Lync® * Optimised softphone with offloading of the media engine by Citrix Note: 1.6 is for Lync 2010 and 1.7 is for Lync 2013 check out 1.7 – http://support.citrix.com/proddocs/topic/hdx-realtime-optimization-pack-17/hdx-realtime-optimization-pack-about-17.html which is compatible with Lync Server 2013, Lync Server 2010, and Lync Online (Office 365). – Microsoft® Lync® VDI Plug-in * Optimised softphone with offloading of the media engine by Microsoft check out the CTX article for a how-to at – http://support.citrix.com/article/CTX138408. – Local App Access utilises a * XAD policy applied to users to utilise the locally installed Lync app over published Lync app from XenApp. If you want to under more about how-to enable this XAD feature please review – http://support.citrix.com/proddocs/topic/xenapp-xendesktop-76/xad-laa-intro.html. * Please refer to eDocs or CTX200279 3: UC with XenApp and XenDesktop Solutions Brief – https://www.citrix.com/content/dam/citrix/en_us/documents/products-solutions/unified-communications-with-xendesktop-solutions-overview.pdf.